terms of Sale

This website is operated by Lutman Design Studio d.o.o., registered in Ljubljana, Slovenia (EU); in the conditions here we will use Lutman Design Studio or Lutman Design. 

Purchase contract

In order to close the buying of one or more products on  www.swichwicharger.com, you shall fill in the order format on the website and send it to Lutman Design Studio, following the relevant instructions.

Upon receiving your order format, Lutman Design Studio will verify the information in it.  By then the contract is valid and your order will be solved in the next ten days.

Before ordering any product by sending the order format, please read carefully the Terms of Sales.  You may print or save a copy for your further reference.

The language of the contract is English.

Once the contract is completed, Lutman Design Studio d.o.o. will start managing your order.

Ordering and cashing through Paypal is managed by Paypal. Their terms and conditions apply to the order made on our website.

In case  of a shortage of stock of the products at the time of your order, Lutman Design Studio will promptly (in any case no more than 10 days after the date of you order)  inform you about such a shortage.

In sending the order format you accept these Terms of Sales which regulate the selling process.

Should you not agree on some the points in these Terms of Sales, please do not send the order format to buy products.

By sending the order format you confirm that you accept the Terms of Sales and any additional information on the website.

Once the contract is completed, we can send you an order confirmation reporting a summary of all the information reported in the format (i.e. regarding product information, price, payment, terms and delivery costs). This can be requested on info@swich.com

Payments

In order to pay the products you can use one of choices reported in the order format.

In case of payment by credit card, your financial information (i.e., credit card number and its expiry date) will be sent trough encrypted protocol, to the bank in charge of electronic payments.   Nobody else other than the bank will ever have access to the information. Lutman Design will not use the information other than: 1) complete the procedure for your order; 2) refund  sums related to products sent back based on your right to withdraw; 3) prevent or inform police department about frauds on the website.

Shipping

Delivery time and costs are reported in following working days within the summary sheet of your order.  Please, read carefully the sheet as the information in it are substantial part of these Terms of Sales.  Therefore, such information are considered completely known and accepted by you as you transmit the order. We hold the right to ship the product in the next 10 days. You can cancel the order in that time, unless the shipping parcel has parted.

Delays of delivery lower than 30 (thirty) days grant the right neither  to refuse the delivery nor to receive any indemnity whatsoever. 

Delivery of products

When the shipping company delivers the parcel, the Customer should check:

-        If the number of boxes is the same of the one reported in the packing list attached to the shipment.

-        If the packaging is neither damaged nor wet nor anyway changed in shape, regarding also the closing materials like tape or other material.

-        If the items in the box look undamaged

Defects and replacement

Lutman Design Studio uses exclusively reinforced packaging boxes. However, it may happen that a product reaches the Customer damaged.  In such a circumstance, it is enough for the Customer to send images of the damaged item and, after an evaluation of the damage by our technicians, Lutman Design will promptly pick up  the item and send a replacement item.

The damage product shall be packed again with the original packaging material and returned to the shipping company. The damage shall be proved by a photo or a video.  The replacement procedure shall start upon receipt of the photos or videos from the Customer.  Photos or videos shall reach Lutman Design within 48 hours. from the time of delivery. Lutman Design shall act as quickly as possible in order to reduce waiting times.

Cancellation Right

You have the right to cancel the order from Lutman Design Studio d.o.o, without any penalty and without specifying the reason.  In this case you shall return Lutman Design Studio d.o.o products handing them over to the shipping company for delivery within ten (10) working days starting from the day you received the products. 

It is not possible to change the product received with another one, in case the packaging materials have been removed. 

The only expense you shall bear is the shipping cost of the returned product.

In case you use the shipping company reported in the Return Form by Lutman Design Studio d.o.o, you shall not pay directly the shipping cost of the returned items. Such cost will be paid up front. When Lutman Design Studio d.o.o will refund you, it will deduct from the sum an amount equal to the original shipping cost.

Furthermore, from the time you return the products to the shipping company reported by Konteksta d.o.o, you shall not be responsible any longer for any product loss or damage during the shipping.

On top of the above mentioned terms, the Cancellation Right can be fully claimed only after fulfillment of the following conditions:

a.   the package shall be sent to Lutman Design Studio d.o.o within ten (10) working days from receiving the products.

b.   the product shall not have been used, worn, washed or damaged.

c.   the identification tag should still be attached to the products with the disposable seal which forms integral part of the item 

d.   products shall be returned with their original package

e.   products shall be shipped to Lutman Design Studio d.o.o. in only one shipment. Lutman Design Studio d.o.o. shall have the rights to reject products of a single order returned in more than one shipment.

 f.   products shall be returned to the shipping company within ten (10) working days from the day you received them

If conditions reported in this section are met, Lutman Design Studio d.o.o. will refund the sums already received based on the relevant terms and conditions . 

Refunds will be done as quickly as possible. In any case, within thirty (30) days from the date in which Lutman Design Studio d.o.o. has come to know about your cancellation right, we will start our refund procedure. Lutman Design Studio d.o.o. will refund the sums after having duly checked the above mentioned terms and conditions.

The value date of the refund is the same of the value date of your original payment. Therefore you shall not have any financial loss from the purchase.

In case you shall not meet the terms and conditions to claim your cancellation right, as reported in this paragraph, you shall not be entitled to the refund of the already paid sums; however, you can have the products back from Lutman Design in the same conditions Lutman Design  received them 

Amendments and update

The Terms of Service may be amended from time to time due to new laws and regulations or other reasons. The new Terms of Service shall be effective from the date of publication.

 

This website is operated by Lutman Design, registered in Slovenia (EU), Gerbiceva 57 -1000 Ljubljana - VAT N. SI53785231, Capital EUR 8.763,00; in the conditions here we will use Lutman Design. 

The following Terms of Sales regulate the offer and the sale of products on the web site swichwicharger.com.  Products placed on swichwicharger.com are sold, but not necessarily manufactured by Lutman Design. 

Products purchased on swichwicharger.com are directly sold by Lutman Design. 

Lutman Design sells products on swichwicharger.com and carries on its own business of e-commerce towards end users.

 

Purchase contract

In order to close the buying of one or more products on  www.swichwicharger.com, you shall fill in the order format on the website and send it to Lutman Design, following the relevant instructions.

Upon receiving your order format, Lutman Design will verify the information in it.  By then the contract is valid and your order will be solved in the next ten days.

Before ordering any product by sending the order format, please read carefully the Terms of Sale.  You may print or save a copy for your further reference.

The language of the contract is English.

Once the contract is completed, Lutman Design will start managing your order.

Ordering and cashing through Paypal is managed by Paypal. Their terms and conditions apply to the order made on our website.

In case  of a shortage of stock of the products at the time of your order, Lutman Design will promptly (in any case no more than 10 days after the date of you order)  inform you about such a shortage.

In sending the order format you accept these Terms of Sale which regulate the selling process. By sending the order format you confirm that you accept the Terms of Sale and any additional information on the website www.swichwicharger.com. 

Should you not agree on some the points in these Terms of Sale, please do not send the order format to buy products on www.swichwicharger.com.

Once the contract is completed, we can send you an order confirmation reporting a summary of all the information reported in the format (i.e. regarding product information, price, payment, terms and delivery costs).

 

Guarantees and prices

Swichwicharger.com offers exclusively high quality products. The products are manufactured by Lutman Design and/or purchased directly from selected manufacturers known for their strict quality standards.

Each product sheet on swichwicharger.com reports in detail key elements of the product.  Product images and colors may differ from real ones due to both the performance of the internet browser or the video used.  Dimensions and modeling of some hand made products may slightly differs from actual ones.

Product prices may be updated.  Make sure you know the current price before sending the order format.

Products are warranted, if so indicated on the warranty or invoice. This warranty is valid by following the instructions on the warranty and upon receipt of invoice. The warranty periods are listed on the warranty or invoice. For questions or information about the return of the item under warranty send an e-mail to info@swich.eu.

 

Payments

In order to pay the products you can use one of choices reported in the order format.

In case of payment by credit card, your financial information (i.e., credit card number and its expiry date) will be sent trough encrypted protocol, to the bank in charge of electronic payments. Nobody else other than the bank will ever have access to the information. Lutman Design will not use the information other than: 1) complete the procedure for your order; 2) refund  sums related to products sent back based on your right to withdraw; 3) prevent or inform police department about frauds on the website www.swichwicharger.com.

 

Shipping

Delivery time and costs are reported in following working days within the summary sheet of your order. Please, read carefully the sheet as the information in it are substantial part of these Terms of Sale. Therefore, such information are considered completely known and accepted by you as you transmit the order. 

Delays of delivery lower than 20 (twenty) days grant the right neither to refuse the delivery nor to receive any indemnity whatsoever. Lutman Design, in case it is required by manufacturing needs,  may deliver single orders in more than one lot.

 

Delivery of products

When the shipping company delivers the parcel, the Customer should check:

-        If the number of boxes is the same of the one reported in the packing list attached to the shipment;

-        If the packaging is neither damaged nor wet nor anyway changed in shape, regarding also the closing materials like tape or other material;

-        If the items in the box look undamaged.

 

Defects and replacement

Lutman Design uses exclusively reinforced packaging boxes. However, it may happen that a product reaches the customer damaged. In such a circumstance, it is enough for the Customer to send images of the damaged item and, after an evaluation of the damage by our technicians, Lutman Design will promptly organize the pick-up of the item and send a replacement item.

The damage product shall be packed again with the original packaging material and returned to the shipping company. The damage shall be proved by a photo or a video.  The replacement procedure shall start upon receipt of the photos or videos from the customer.  Photos or videos shall reach Lutman Design within 48 hours. from the time of delivery. Lutman Design shall act as quickly as possible in order to reduce waiting times.

 

Cancellation Right

You have the right to cancel the order from Lutman Design, without any penalty and without specifying the reason, within ten (10) working days from the day you receive the products purchased on www.swichwicharger.com. It is not possible to change the product received with another one, in case the packaging materials have been removed. 

In order to cancel the contract you shall send an e-mail to info@swich.eu. Lutman Design will send you instructions for sending purchased products back.

In case you use the shipping company recommended and specified by Lutman Design in the instructions for sending purchased products back, the only expense you shall bear is the shipping cost of the returned product. Such cost is already specified on the order and the invoice. In case of free shipping purchase you shall pay the standard shipping cost, which will be specified in the instructions for sending purchased products back. 

In case  you use the shipping company reported in the instructions for sending purchased products back, you shall not pay directly the shipping cost of the returned items.  You shall not pay directly the shipping cost of the returned items. Such cost will be paid up front. When Lutman Design will refund you, it will deduct from the sum an amount equal to the original shipping cost.

Furthermore, from the time you return the products to the shipping company reported by Lutman Design, you shall not be responsible any longer for any product loss or damage during the shipping.

On top of the above mentioned terms, the Cancellation Right can be fully claimed only after fulfillment of the following conditions:

a.   products, properly packed, shall be returned to the shipping company within ten (10) working days from the day you received them;

b.   the product shall not have been used, worn, washed or damaged;

c.   the identification tag should still be attached to the products with the disposable seal which forms integral part of the item; 

d.   products shall be returned with their original package (in case of a kit, you shall return all the items in it);

e.   products shall be shipped to Lutman Design in only one shipment. Lutman Design shall have the rights to reject products of a single order returned in more than one shipment;

If conditions reported in this section are met, Lutman Design will refund the sums already received based on the relevant terms and conditions. 

Refunds will be done as quickly as possible. In any case, within thirty (30) days from the date in which Lutman Design has come to know about your cancellation right, we will start our refund procedure. Lutman Design will refund the sums after having duly checked the above mentioned terms and conditions.

The value date of the refund is the same of the value date of your original payment. Therefore you shall not have any financial loss from the purchase.

In case you shall not meet the terms and conditions to claim your cancellation right, as reported in this paragraph, you shall not be entitled to the refund of the already paid sums; however, you can have the products back from Lutman Design in the same conditions Lutman Design received them.

 

Amendments and update

The Terms of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms of Sale shall be effective from the date of publication on www.swichwicharger.com.

23.06.2015